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Google's secret weapon
It's not an Excel killer, it's the Google Grid
Vonage train wreck realized
Vonage IPO trainwreck
Google and the market for TV ads
Will new entrants bust the online ad market?
Google and the Paradox of Choice
Microsoft adCenter is broken
Google PC and a billion bucks to Dell
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Vonage IPO trainwreck - 5/09/2006 10:57:00 PM

As a customer of the Vonage VoIP service, I have the opportunity to participate in their IPO. How cool is that? Just go to the Vonage IPO website, read the prospectus, and sign up for an allocation of shares at the initial offering price range of $16-$18. Sweet.

Now, I bought into Google's IPO which worked out great, and I'm a fairly satisfied Vonage user, so buying into Vonage should be a sure thing, right? But after reading the Vonage prospectus, I'm staying far, far away from this one.

Let's take a little trip down memory lane and compare Google's story in the summer of 2004 with the Vonage story in the summer of 2006. We know how the Google story has evolved in two years, how will the Vonage story turn out?

IPO Auction
  • Google shocked Wall Street by opening the IPO to individual investors through a Dutch auction process. Each investor independently determines how much a share of stock is worth and enters a bid in the auction. Winning bidders pay the clearing price, losing bidders get nothing.
  • Vonage opened their IPO to Vonage customers, though there's no auction. Up to 13.5% of the total offering is reserved for customers, but if it is oversubscribed, a pro-rata allocation reduces the number of shares for each investor. Investors receive an allocation, they don't name a price.
Profitability
  • In the summer of 2004, Google was extraordinarily profitable, growing 125% year-over-year, and stealing market share. Of $423 in net revenue in Q2'04, Google delivered $171 million in operating income - a 40% operating margin. Incredibly, Google's margins have expanded since then, delivering a 48% operating margin in Q1'06, so that they earn 48 cents for every $1 in net revenue.
  • Today, Vonage sales are growing rapidly, but operating margin is a whopping *negative* 102% for 2005. Vonage has no retained earnings, but has instead a $467 million accumulated deficit. Vonage is spending $2 for every $1 in revenue, and Vonage warns that there is no end in sight for the massive losses. At this rate, they'll eat through the IPO cash in about 20 months.
Prospects
  • Google had a lock on the online advertising market in 2004, and you could see that Google had a big R&D and ad network advantage over the competition. Keyword prices were rising, and Google's position looked secure. Google was making a ton of money offering free services to users, so price competition seemed unlikely.
  • Vonage is the biggest player in a nascent market, but they're already seeing price competition driving down monthly fees. It's going to be tough to compete charging $30 a month for a service that Skype and every IM player provides for less, and that every cable company and telco is bundling with TV and broadband.
Reputation
  • Google and their founders had a squeaky clean reputation. The only blemish was when Google's founders were embarrassed by an interview given to Playboy that was published during the "quiet period" before the IPO. Nothing illegal or unethical or even questionable, but awkward all the same.
  • Vonage's "founder, chairman and chief strategist" Jeffrey Citron has a whole section in the prospectus dedicated to his dicey background. The SEC has alleged that Citron "participated in an extensive fraudulent scheme" prior to joining Vonage, paid "extensive fines," and was banned from the securities industry. The prospectus says that banks and accounting firms have refused to do business with Vonage because of these issues. Ugly stuff.
By looking at profitability, prospects and reputation in August, 2004, you could see that Google had a bright future -- and the investor who bet on that combination has seen Google shares appreciate nearly five-fold.

But looking at the same factors for Vonage, and one can only come to the opposite conclusion. Opening the Vonage IPO to customers is likely to be a curse, not a gift.


Google and the market for TV ads - 5/09/2006 09:01:00 PM

BuyGoogle has been beating the drum that a great way to understand the mechanics and motives of Google is to view it as a marketplace. Now there's more evidence of Google's true character -- Google is bidding to provide a marketplace for TV advertising.

360techblog reports that eBay and Google are competing to replace the old-fashioned "up front" method of selling TV ads, which requires advertisers to commit a year in advance for ad slots. In its place would be a real-time auction. So if you thought that Google and eBay were on a collision course, now they're directly competing for a truly gigantic ($100 billion?) market.

Next time some Google action doesn't make sense, don't think about Google as a search engine, or a media company, or a content provider, or a portal, or a software developer -- Google is an info marketplace.

(via Battelle)


Will new entrants bust the online ad market? - 5/09/2006 12:29:03 PM

Om Malik raises the specter of an "eyeball bust" on the arrival of new entrants to the online advertising market.  He argues that, with Microsoft entering the market with its adCenter product, and with Yahoo revamping it's advertising vehicle, that there will be a supply glut and keyword prices will plummet, and the online advertising boom will bust:

The problem is that if three companies are chasing the same advertising dollars, the keyword prices would go down, which theoretically means, the publisher cut of the revenues are going to go down. Ergo… problems down the line.

The only problem is that this isn't how the economics of online advertising works.  More companies chasing ad dollars will do nothing to prices, since those companies don't create supply or set prices.

It's like the stock market.  In the stock market, you have companies selling shares and investors buying them.  The brokers just facilitate transactions - they don't create supply, and they don't set prices.

In the online advertising market, you have people looking for things, and advertisers wanting their attention.  Google, Yahoo and Microsoft are brokers bringing the two groups together -- they don't create supply, and they don't set prices.

Prices are set by supply (of people looking for something) and demand (of advertisers selling something). Just because Yahoo, Microsoft, MySpace or some startup decides to "chase the same advertising dollars" doesn't mean that any of them has created a larger supply of people searching for information, watching online video, or writing snarky blog posts.  Just as the entry of a new broker into the stock market doesn't change the prices of securities, the entry of Microsoft or anyone else into the advertising market won't alter the supply-demand curve of that market.

Now if new products are created that make each click more (or less) relevant to the advertiser, then prices will rise (or fall).  And if one broker is more (or less) effective at delivering interested customers to hungry advertisers, then the market share among the players will change -- but the overall pricing should not.

Understanding that Google and their competitors are marketplaces is important to understanding their prospects, and what could be next.


Google and the Paradox of Choice - 5/07/2006 01:03:00 PM

Barry Schwartz at Google

In his book The Paradox of Choice, author Barry Schwartz says that contrary to conventional wisdom, giving people many choices is often bad for them:
  1. When presented with many choices, many people experience "choice paralysis" and do nothing, even when doing nothing is the worst possible choice. For example, give people 20 choices of mutual funds in their 401k, and many more will just let their money sit in a low-yield money market fund than if they only had a few choices.
  2. When people do select from a large field of alternatives, whether for consumer products or life partners, they usually experience greater "buyer's remorse" than those who selected from a small number of alternatives.
If you don't have time to read the book, you can watch a fascinating 1-hour presentation Schwartz gives at Google. (Better to download the video and watch it on the Google Video Player since it's much higher resolution that in the Flash player on the site.)

One way to solve the paradox, Schwartz argues, is to hire an agent to do the choosing for you, so you don't have to suffer the consequences of choice (choice paralysis or buyer's remorse). So when a real estate agent shows you three homes, or an insurance broker presents a small handful of options, Schwartz says you may not make the perfect selection out of all possibilities, but you're more likely to take *some* action, and to feel better about it later.

Google is an agent for finding information, and the relevance of their results helps hide much of the irrelevant crap that's out there. But according to Schwartz, the sheer volume of results may be leaving searchers with an inability to choose, or bad feelings about their choices. To remedy this Schwartz recommends that Google develop "hierarchical searching" where people can choose from a small set of branches, and narrow down from there what they're looking for -- a series of choices from a small number of alternatives rather than a bewildering set of thousands of results.

Seems like Google's doing this already with some searches, like for jobs, cars, homes, and health.

Google Housing

Google Health


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