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Infinity plus one - 3/11/2006 08:50:00 PM

On April 1, 2004, Google gave us Gmail. Some thought it was a prank to offer 1,000 megabytes of free storage when Microsoft and Yahoo were at 2 megabytes to 4 megabytes for their free accounts. Google not only changed the world of free email that April Fools Day, they also rolled out the first high-volume Web application that was fast and efficient, and would pave the way for a revolution in application development.

Then on April 1, 2005, Google rocked the Web again by promising free capacity to "infinity plus one." This would change the way people think about the Web, personal storage, and Google's competitive position. (See the napkin that Google engineers supposedly used to hatch their plan below.)

Infinity Plus One

Now in March, 2006, we again hear Google talking in terms of "no constraints," and "infinite storage, bandwidth, and CPU power."

April Fools Day is just 20 days from now. I wonder what Google has in store for us now?


$100 million to stop payments fraud - 3/08/2006 12:45:00 PM

Max Levchin, co-founder of PayPal, made some insightful comments about what it really takes to build an effective payments service. You can download or torrent the 60-minute interview with Cringely, or read the transcript.

The entire interview is very good and well worth an hour for the Google investor. Levchin only talks about payments for a little bit, but spends a lot of time on competing through rapid and relentless innovation -- Google's sweet spot. The money quote is, "If you can go fast, no one will ever catch up."

But since Google just released its payments service for Video and now for Base, Levchin's insights there are important and timely for the Google investor.

Essentially, Levchin says that a newcomer like Google might avoid some of PayPal's missteps by copying the basic features of a payments service, but what Google cannot copy is the experience PayPal had with "bads," or fraudlent transactions. That experience cost PayPal $100 million in the startup days, but taught PayPal how to recognize and prevent fraudlent and money-losing transactions.

He believes that any newcomer like Google will need to go through the same costly experience, since there's nothing you can copy to prevent it. Here are a few lines from the interview:

Bob [Cringely]: Like, is it possible for someone else to start another PayPal today? Or is that opportunity gone?

Max Levchin: I'm not sure. So Google was recently talking smack....

Max Levchin: The specifics of starting another PayPal these days involve, I think, a very specific and much better understood set of steps ... so you can sort of see you go from here to here and then you have a PayPal.

Except that there's a lot of stuff that cannot be done away with because those are the steps that we have distilled down to, and one of them, for example, is this notion of learning about fraud. And the way you learn about fraud is you experience it and you lose lots and lots of money, and hopefully you lose less money than, let's say, we did. But we definitely burned up quite a bit of cash, basically letting the various fraudsters and thieves and online identity dealers take us out to the cleaners as we learned how to stop them.

So Google or PayPal 2.0 or whoever will have to go through a learning process similar to that. And I think this data that you get known as the bads data, where you actually have these bad transactions that you know this and this and this results in a money loss for the company. That's how you get to this knowledge of what do you do to not lose money. And there's no substitute for that. So the no substitute part has got to be pretty interesting. PayPal has gone through at least a hundred million dollars worth of learning experience....

Bob: PayPal went through a hundred million bucks with people stealing?

Max Levchin: I don't think it was all stolen, so to say. But I think about a hundred million dollars must have been spent all told in various forms of antifraud efforts. So some of it has definitely gone in the hands of various unsavory individuals. And probably even some of them were organized into unsavory groups of individuals. Some of it has gone into developing technologies and developing technologies that were never used, so - but, I mean, that's the ballpark. And this is a lot of money, right?

So I think Google, who is probably or possibly smarter and has lots and lots of PhDs on staff, could spend less money, partially learning from sort of what's been told - what's been said about PayPal and just learning as they go. But it's still gonna be a lot of money and a lot of time and a lot of effort. And that's one of the limiting factors, probably, to building another PayPal.



New Google theme - collaboration? - 3/08/2006 06:51:06 AM

Yahoo's R&D has been focused on collaboration - tagging search results, sharing Flickr images and music playlists, etc.  Google has been much more deterministic, preferring algorithms over human tagging and editing.  And while predictions of the Google Grid envisioned a massive database where the user could choose to keep each grid intersection private or selectively share it, we haven't seen anything like this from Google ... yet.  From the transcript:

Google combines all of its services ... into the Google Grid, a universal platform that provides a functionally limitless amount of storage space and bandwidth to store and share media of all kinds.  Always online, accessible from anywhere.

Each user selects her own level of privacy. She can store her content securely on the Google Grid, or publish it for all to see. It has never been easier for anyone, everyone to create as well as consume media.

Until now, it's been all or none.  Google Base and Google Video certainly allow the user to share information, but there's no control.  All content uploaded to Base or Video is visible to the world.  On the other hand, Gmail promises perpetually expanding storage, but it's all private and not shareable.

But I'm detecting a subtle yet important shift in direction in Google's new products that may move Google closer to the Google Grid model:

Item 1 - Redacted Analyst Day notes - in the presentation notes from the March 2 Analyst Day that Google accidentally released last week, there are several hints of a coming collaborative shift:

Encourage our large user base to actively contribute metadata that leads to better search results
Wiki of search: empower users/experts to improve search results in their domains of expertise — create a million verticals
Effectively integrate user feedback (ratings, comments, tags) into search

Item 2 - New calendar application - in leaked screenshots of Google's long-rumored calendar application, you can see the beginnings of a collaboration tool

Sharing calendars and events publically or just with selected people
Merging public calendars into your personal calendar

It's still a far cry of the Google Grid many have envisioned, but you can sense a shift in direction here that will be important to Google's future.


Lookout eBay, here comes Google - 3/07/2006 05:19:00 PM

If Google Base isn't an eBay killer, then it's likely to at least wound 'em.

I'd posted last month that Google had built more than a payments system, but an entire order management system that could handle settlement for many Google marketplaces (Base, Video, Dark Web content). After I played with the latest enhancements to Google Base today (which integrates that order management system), I wouldn't want to hold eBay shares at a PE of 51. So this afternoon I bought 100 put options on ebay, and may buy more tomorrow if the market doesn't immediately recognize this emerging threat.

What's the big deal? While I've been an avid eBay buyer and seller since 1997, today I sold my first item on Google -- and it was much simpler and less costly than using eBay.

It's simpler for the seller - payment is fully integrated into the listing, and an intuitive order statusing process walks you through listing, charging, shipping and archiving completed orders. You can even see the buyer's credit card get authorized in real-time, and get the green light to ship.

It's simpler for the buyer - two clicks and you're done, just like buying on Google Video. Click the big blue Buy button, confirm your purchase, and you're done.

It's cheaper for everybody - Google keeps a flat 2.5% of every transaction plus 25 cents, and only if the product sells. On a $100 item with a few photos the seller would pay $2.75 to Google when payment is made. On eBay you'd pay a whopping $10.18 for the same item - $6.98 to eBay in listing, final value and buy-it-now fees, and another $3.20 to PayPal for the payment. (See eBay fee calculator here, and PayPal fee structure here.)

And as several have blogged today, Google Base now features feedback (though only for sellers as far as I can tell, and not made public yet).

Google has a loooong way to go to kill eBay, since it's just a bare-bones service now and the real asset is the network of users with reputation history. But Google has built a clean, simple and effective system and can expose Base items in Froogle and Search. And the lower cost is sure to be powerfully attractive. Even the threat that Base could take the edge off eBay's growth or force eBay to shave fees could crater eBay's stock.

Google Base now provides an inbox to manage orders for products you've listed, to charge the customer's credit card, and to ship the product:
Charging an Order

When charging an order, you can see the customer's credit card authorized in real-time -- and when successful, the status changes to "ready to ship."
Order Statuses

3/8/06 1:16 pm update - more screenshots of the transaction flow over at Techcrunch.


Google Flickr? - 3/07/2006 04:20:48 PM

When Google briefly posted the raw PowerPoint slides from the March 2nd Analyst Day, they disclosed far more than they intended.  Greg Linden salvaged partial comments from his Google Desktop archive of the presentation, and Derrick posted the redacted text in full.  Today, Google issued a Form 8-K with the SEC because some of the inadvertently disclosed material contained financial projections.

Greg Linden zeroed in on the explosive comments about storing 100% of user data and moving to online storage away from local PCs.  While these initiatives have been rumored, this is the first confirmation of Google's strategy to change the rules on Microsoft.  (In my previous post, I link these initiatives to Google's incredible capex spending spree.)

Reading the rest of the censored comments that Derrick has so kindly preserved, there are also hints that Google is building a Flickr competitor:

Slide 3: "Picasa – provide better organization for our digital lives and with the release of online photo management, organize/store more of our important/cherished data with Google."

Slide 8: "Effectively integrate user feedback (ratings, comments, tags) into search."

Slide 14: " Store 100% of User Data - With infinite storage, we can house all user files, including: emails, web history, pictures, bookmarks, etc and make it accessible from anywhere (any device, any platform, etc)."

Maybe Google's answer to Flickr is what the mysterious Lighthouse is all about.


Scale is the common thread - 3/07/2006 11:16:00 AM

Google promised to accelerate the pace of innovation this year, and we're starting to see the outlines of that innovation. While there are many seemingly disparate initiatives, what's common to all of them is the ability to deliver solutions that scale to global volumes. So while Microsoft, Yahoo and Google can one-up each other in features and functions, Google's fierce investment in infrastructure gives them a sustainable competitive advantage that will take competitors years to equal.

Gdrive

There's been much talk and speculation stemming from Google's March 2nd Analyst Day, in which notes were leaked that indicate Google is planning to challenge Microsoft's dominance of personal computing by moving much of the storage to the Web.

This isn't a new idea, of course, and the anti-Microsoft crowd has blown a lot of cash on dreams of network-centric computing for at least a decade. But time and again these visions have turned into mirages - witness Larry Ellison's Network Computer, or Sun's JavaStation, or Citrix's or Wyse's which have either completely flopped or filled just some small niche.

I've long argued that a simple suite of Web productivity tools that didn't require a PC would be terrific for most ordinary people like my parents. Most people don't need a complicated, fragile and expensive PC to do email, calendar, IM, blogging, word processing, and spreadsheets, or to store and share their photos and movies. And it seems likely that Google will provide some kind of integrated network-based solution that my mom could use without getting tangled up in adware, viruses and messed up operating systems.

Storing millions of users' photos, videos, calendars and documents - redundantly - will consume vast amounts of storage. And making all this content available instantly, anywhere, is something that Microsoft and Yahoo can't do today. It will take years and billions to develop this infrastructure.

Video

Cringely does the math on how much bandwidth will be required in a world of IP video. While his bets are on peer-to-peer solutions, he acknowledges that this only works well for the few programs that are in high demand - recent episodes of Desperate Housewives, for example. But for the long-tail video that is sparsely consumed, Cringely says we'll need much more than BitTorrent:
There are some who believe Bit Torrent alone can do the job, but I feel that a true media market is going to require more components than are currently offered in Bit Torrent. There have to be payment systems, rights management systems, and some underlying quality-of-service layer that can save the day just in case you are the only person in the world who wants to watch that particular episode of "The Green Hornet."
And this is what Google has created, isn't it? A video marketplace that connects small and large producers with consumers through search, handles payment and distribution, protects content, and passes most of the revenue back to the content owner.

If this takes off, it will consume tremendous resources to deliver an instantaneous and hi-res user experience, even if much of the heavy lifting is peer-to-peer.

Ginormous Capex

So when Henry Blodget frets about never-ending capital expenditure, he's missing the point:
What on earth are they spending that much money on? I understand the need for 'servers,' but why has this need exploded so much in the last two years? ...

Why does Google need $400 million more than Yahoo! and eBay do?
It's not that Google is playing accounting games with capex to juice earnings, it's that Google is playing to their competitive strengths - scale and engineering. They're deploying massive infrastructure today in a big bet that superior infrastructure will deliver a better user experience, and that it will take larger competitors like Microsoft years to match Google's scale.

Common Thread: Scale
From the presentation (PDF) at Google's Analyst Day.

Updated 3/8/06, 6:16 AM: Linked to screenshots of Google's new calendar app.


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