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Google's order management system - 2/17/2006 10:45:00 AM

I'd posted earlier that I'd found evidence that Google was extending their payments system to purchases of physical products. There's been a lot of speculation recently, especially by PayPal's president, that Google was getting into the payments business. But Google's capabilites are looking more like order management to support a marketplace than just payments.

While there's no question that Google now has a payments capability (we've seen very simple and intuitive payments using Google Accounts on Google Video), this is the first time I've seen the Google Account used to purchase physical products.

And I'd assessed that it was unlikely Google would compete with PayPal in the "person to person" payments business, but it's more likely that payments were a key component of Google's marketplace for content and perhaps other products. When Google is the market maker, a payments service is essential to settle the transaction and retain a slice for Google.

Now that I've completed my transaction at the Google Store, I can see that it's more than just payments -- it's an order management system. Google shows me my purchase history (from any vendor), the current state of my order, and allows me to send messages to the vendor.

It's starting to look like a platform that can support a broad range of commerce, both in electronic content and physical products, with Google extending its strength in search to make markets and handle distribution, order management and settlement.


Google order status page


Google payments for physical products - 2/14/2006 06:09:00 PM

I think I found the first example outside Google Video where you can use your Google Account to make a payment for physical merchandise -- the Google Store.

Earlier this month the Wall Street Journal reported that PayPal's president was obsessed with Google entering the payments business. BuyGoogle doesn't usually post on every new product unless, like Google Video or the Web Accelerator, it has strategic implications for investors.

When Google Video was re-released in January with the ability to buy TV shows and movies, I argued that the real news was not the video store, but the marketplace for paid content that Google just created. The payments piece is a critical component of the marketplace, and it works really well from a user's perspective. Just two clicks, and your content is on its way.

The WSJ article speculates that Google is entering the payments business in a big way, allowing third-party merchants to accept Google Payments right alongside PayPal and credit cards. BuyGoogle commented on other blogs like InsideGoogle and Battelle that Google Payments was old news -- it had already been quietly released with Google Video. And I also argued that Google Payments would likely be used where Google acts as the market maker (such as for paid content), and not as a general payment service for third-parties where Google doesn't make the market.

When you make a purchase of goodies at the Google Store, you now pay with your Google Account. And your purchase is recorded right along with other purchases from other vendors -- like Google Video. It's easy to see how Google can use their payments infrastructure to make a market in all kinds of content or products that are fulfulled by Google or third parties. As long as Google makes the market, it's a natural extension -- and a very nice user experience as well.

And when Google enables individuals to get paid for their uploaded video, or for items they list in Google Base, you can see how Google could change the game on the competition again.

When you make a purchase at the Google Store, you pay with your Google Account:
Checking out from the Google Store

It works just like buying content from Google Video:
Buy video content with two clicks

And all your purchase history appears together, regardless of the vendor.
Purchase history in your Google Account


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