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Microsoft adCenter is broken - 5/04/2006 10:31:00 PM

I signed up for a Microsoft adCenter account yesterday to give it a test drive. No time for a full review, so here are some highlights.
  • Seems like a complete rip-off of Google AdWords, from the UI right down to the name
  • Kind of irritating that they charge five bucks just to set up an account, maybe it's a low hurdle to keep the riff raff out?
  • I don't know how long it takes to get the ads to run, as 24 hours later my innocuous ads for pro camera equipment were still "pending approval" - when I first used Google AdWords two years ago, I was getting traffic from google.com within ten minutes
  • There are a couple neat-looking tools, like the charts that show search volumes by gender, psychographic segment, geography, "wealth index," etc. The vast majority of data points are in the "unclassified" column, and I don't know that I'd use this kind of targeting for my ads -- but I don't think Google has anything this fine-grained.
  • The user interface is faster and more responsive than AdWords, but it's maddeningly confusing. There's no place that I could find to upload keywords, and once I've laboriously typed in 80 keyword or phrases, I've got to go one-by-one to set broad, phrase or exact match. And once the keywords are in, how the heck do you edit them without deleting and reentering?
  • Most maddening of all, when setting up a second campaign, the keyword selection tool completely broke -- all keywords lost, the window looks funky, IE says there's an error on the page, and all navigation broke. Closed the browser, started a new session, logged back in, and it's still broken.
I can excuse some hiccups when a brand new product is launched. But if the adCenter functionality and UI is any indicator of ad performance, Microsoft has a loooong way to go to come close to Google or even Yahoo. Microsoft should cut its losses and partner up with Yahoo, and they'll be several years ahead of where they are today.

Maybe Microsoft should copy Google on one more thing and name it, "adCenter Beta."

adcenter broken

Update 5/5/06 4:03 PM: I'm no longer getting errors when adding keywords, and was able to create a second campaign. But the first campaign I created 48 hours ago is still showing as "pending," and is not showing ads on any Microsoft site yet.

Update 5/7/06 3:46 PM: None of the ads for either of my campaigns is running yet. It's now been nearly *four days* and the campaigns are still showing in "pending" status. There's nothing controversial about the ads or keywords, and the landing pages exist. Does every ad need human review?

adCenter Not Running

Update 5/9/06 9:08 PM: Ads in both campaigns finally started running about 36 hours ago, as far as I can tell. It's probably too early for a fair comparison, but I do have one ad that is identical to one I'm running with Google AdWords. For that ad, Google is delivering about 6 times the number of impressions that Microsoft is in a 24-hour period, but again it's probably too early for a fair comparison.

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