Also, the Google Web Accelerator has been closed to new beta testers. Have too many people signed up? Or is Google retrenching due to the reported errors and bad publicity?
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| Google's prospects from a Google user and independent investor |
Google.com site down, GWA beta closed - 5/07/2005 08:19:00 PM
GWA Controversy and the Big Deal - 5/05/2005 11:23:00 AM
Google's Web Accelerator, released yesterday, has stirred up a small storm of angst about privacy, security and the surveillance society. Counterintuitively, this firestorm of controversy underscores my conclusion that GWA is part of a major change in the architecture of the Web that is changing the rules of the media world.
First the issues: 1. Because Google is caching pages on their servers, they now have visibility to sites that aren't publically accessible (protected by a login, for example). These pages were never indexed by Google before, but now their contents are on Google servers. Passwords and personally identifiable information may be captured. 2. Some users are reporting that cached results served by Google are actually unique pages created for other users. See this post on the Google Group for GWA: Google states this WA will not cache sites protected by HTTPS, but many private members-only sites only use HTTPS to protect their login forms. Once you are logged in, you are using an HTTP connection to reduce the load on their CPUs...These sites are now at risk to being cached by Google's WA, and apparantly, served to other users....3. Under the Patriot Act, the federal government has ready access to Google's information on your surfing habits and content, with no subpoena or disclosure required. From a long thread on Slashdot: Google say they will do no evil. Great, and I trust that. I'd be willing to bet that Google have already been approached for information. What i'd like to know is what sort of data mining expertise the FBI is gathering in preparation for getting their hands on all googles [sic] files.These are serious issues for a Google investor because it's likely Google will be spending more time and money in court, and with publicity like this, governments worldwide are likely to restrain Google's freedom of movement. Counterintuitive conclusion: After the Gmail hysteria, Google certainly anticipated the controversy and bad publicity that GWA would trigger. So there must be more to this than just speeding up the browsing experience by a few seconds. I'm still betting that GWA is one more piece of the Google Grid, which would be a Much Bigger Deal. |
Google Web Accelerator and Google TV - 5/04/2005 12:36:00 PM
Google released a new beta product today, the Google Web Accelerator. It "uses the power of Google's global computer network to make web pages load faster." It's available for both IE and Firefox.
So is this just another nifty little doo-dad? I think it's another piece of the Google Grid that will get Google into the content-serving business. They'll need this capability if they're to serve Google TV video content efficiently, without shipping petabytes of data across continents in response to every user request. It's a Big Deal, in my judgment. Update 05/04/05 13:03: The FAQ throws a little cold water on my theory: "Google Web Accelerator only speeds up web pages, not large data downloads such as MP3 and streaming video files." Is Google hosting content close to the user, or just using the Google Grid to determine the currency of the local cache so the browser just retrieves objects that have changed? In any case, this seems like a problem that Google is uniquely positioned to solve. My activity on a T1 line is noticeably faster. |
Google's customer service - 5/04/2005 07:24:00 AM
There's more chatter lately about poor customer service at Google. John Battelle points to a CNN article that says Google's customer service "has always been bad -- worse than bad even." It boils down to Google's vision of itself as a technology company, and a reluctance to add people to do what computers could do. This may make a great experience for users, but doesn't cut it in the high-touch world of marketing for big customers.
There was some talk of Google outsourcing customer service, but so far they've decided to hire employees in Ireland and India to keep up with their torrid growth. |
Spitzer, Spyware, and Google - 5/03/2005 10:04:00 AM
The new focus on eliminating spyware can only help Google.
New York Attorney General Eliot Spitzer has been an attack dog going after big-time corporate criminals and other lowlife. Now he's taken on the scourge of adware and spyware by suing Intermix Media. This has chopped Intermix's stock price, and thrown attention to the nefarious practices of the underbelly of internet advertising. This can only be good news for Google, which has fought tirelessly for years against invasive and deceptive internet advertising. When Microsoft couldn't stop pop-ups in their own browser, Google released a free pop-up blocker. When phishers sent spam emails impersonating banks, Google was one of the first to implement phishing prevention in its Gmail email application. And Google has proposed a simple and persuasive set of software principles to guard against deceptive practices. Spitzer isn't stopping with Intermix, and is considering going after larger, more reputable companies like Yahoo/Overture, Ask Jeeves, and others who may be connected with the adware plague. Since Google has always been pristine and hasn't compromised on this front, they haven't been mentioned along with their competitors by Spitzer's office. From Bambi Francisco's article on MarketWatch: "A lot of advertisers are using spyware companies," said Assistant Attorney General Justin Brookman, who's handling the case for Spitzer's Internet Bureau. "Intermix is the only company sued at this point," said Brookman. Translation: Spitzer's team isn't stopping with Intermix...This can only hurt Google's competitors, burnish Google's brand and reputation, throw more focus on Google's strengths, and encourage advertisers to direct more online ad dollars to reputable vehicles -- all to Google's benefit. |
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